AirTime® Members
Your 2013 fall Expo is not far away! It will be September 18-20 in beautiful Boca Raton, Florida, at the Boca Raton Resort & Club! Your AirTime team has been talking to members, researching topics and trends, and working hard to construct the perfect event that will help you become even more successful heading into the second half of 2013 and beyond!
You can read a short synopsis of the many sessions that are planned below. Also, keep in mind that on Wednesday, September 18th, will be Success Academy Day®! Also, to bring your Expo to crescendo, Guest Speaker Sam Glenn will be in attendance to talk about attitude! Be sure to go to www.registerforsuccess.com today to reserve your space for what will be a tremendous event!
Wednesday, September 18th: Success Academy Day
Leadership vs. Management
You feel like you’ve built a strong team. They’re talented and motivated. Now, how do you ensure that you’re getting the absolute best out of them? Are you certain that your team couldn’t be achieving more? Here’s an even bigger question: If they’re not reaching their full potential, what might the reasons be?
Leadership and management are not the same, although many think they are. Certainly, there are aspects of your position as the owner and general manager of your business that require management functions. However, your biggest role—the one that ensures long-term success and growth—is as the leader of your company.
During this Success Academy Day, you will discover some of the pitfalls that you may be unknowingly struggling with because you’re acting more as a manager—and not enough as a leader. You’ll come away from Success Academy Day with some critical strategies and concepts that can be employed in your operation to help better motivate your people to push their performances, build an exceptional company with a culture that’s second-to-none, and become the absolute best leader for your team and your company.
Thursday & Friday, September 19th-20th: EXPO
Delivering Exceptional Service Experiences on Every Call
You spend a great deal of time and money to market your business and generate leads. But how can you be certain that every single appointment is being maximized to its full potential? Certainly, you spend time training and talking with your team about the best way to execute a service call, but are you sure that you’re mentioning every fine detail? Sometimes it’s just an extra word or additional comment that could turn an average repair ticket into a sold replacement! During this session you’ll discover how you can ensure that your team is delivering exceptional service experiences on every call! The information shared in this session can help you gain happier clients, more club memberships sold, and bigger revenues!
Cash-Flow Generator
The life’s blood of every business is cash. You can never have enough of it, and with plenty of it, you can control how fast you want to grow your business or how big your bank account will appear on your statement sheet. During this session, your AirTime team will introduce a new way for you to help enhance your cash flow and revenue—with limited effort! This is a new division of your business that you may have never considered—or might have been concerned to try—but you’ll see just how much it can benefit your cash flow and take your company to another level!
Round Tables
One of the greatest aspects of belonging to AirTime is the multitude of success-oriented, motivated members in the organization. You all bring so many different talents and experiences. One of the best ways to leverage the group’s knowledge is for everyone to interact at one time. But how? Back by popular demand, your AirTime team will be facilitating round tables. You and your fellow members will be discussing some of the most pressing topics in the trade today. From your discussions and debates, you’ll return to your office with some eye-opening, actionable steps that you can use to enhance your business!
Strategies to Training Successfully Every Day
You’ve heard it over and over again from AirTime. The key ingredient to having a wildly successful team is to train, train, and train some more. You’re likely spending a day or two every week doing just that, but are you maximizing each training opportunity? Could your sessions be enhanced, even just a bit more, to further amplify your sales while also increasing customer satisfaction and helping your employees make more money? Your AirTime team wants to help you do just that! During this session you will receive several tools to help you improve your training plan and create a more successful company!
Success After the Sale
You’ve done it! A new customer has responded to your advertising, your call-taker booked the appointment, your dispatcher sent the right tech to the job, your tech sold a replacement system, and your install team just finished putting that new system in. The customer is thrilled! But now what? So many companies lose contact with their happy customers—a tremendous amount of opportunity is wasted even if you’ve just sold those people a new system! During this session, you will discover the keys to success after the sale! Not only will you learn new ways to help lock your happy customer to you for life, those happy customers could make it their mission to tell every friend, neighbor, and family member just how wonderful you are!
The Future of Home Warranties & How They’ll Impact Your Business
The desire for home warranties by consumers continues to increase each year. Many contractors have seen the impact in their businesses already. For a long time, home warranties have been considered a “bad word” amongst those associated with AirTime. In this session, you will be introduced to a new type of thinking regarding home warranties. If used carefully and properly, warranties can be a tool to bolster your club-membership numbers while creating future customers for years to come. This will be a thought-provoking presentation that will challenge some preconceived notions!
Guest Speaker: Sam Glenn
At one time Sam Glenn was negative, broke, depressed, homeless, and working odd jobs as a nighttime janitor and newspaper delivery guy. Sam’s attitude was in the dumps…until a dear friend gave him what he calls a, “Kick in the Attitude.” Sam accidently knocked over legendary business speaker, Zig Ziglar, at a buffet. The conversation that followed had a profound and positive impact on Sam’s attitude and was exactly what he needed to get up and make his dreams possible.
For the past 15 years Sam has been the “go-to guy” for hundreds of organizations that value positive people engaged in positive action. Sam’s speeches offer a mix of humor, art, and life lessons—after listening to him, people walk away feeling reenergized and ready to engage more fully in everything they do.
Often times, at speaking engagements, most people mistake Sam for an on-site maintenance employee because of how he dresses. Audiences are pleasantly surprised when Sam takes the stage and then they realize who he really is. Sam sports an attitude-maintenance shirt as a symbol of where he came from and to represent his personal story. The difference between Sam’s past and present? Now Sam practices attitude maintenance—and audiences love every minute of it!