Your Boca Raton Expo just came to a conclusion, and it was an incredible week full of new information and insight to help you build even greater success in your business. Fortunately, you can catch up on most of the action in the coming weeks on your organizational website! Videos will be posted shortly!
While watching the sessions will certainly be helpful, nothing can replace the experience Expo provides. That’s why we urge you to make plans to join us at your next Expo in Dallas, Texas, March 12-14! Expos are something that are best experienced—not watched. Being in those meeting rooms and around other members is the best and fastest way to become successful. Here’s a brief synopsis of each session to help guide your viewing decisions:
Delivering Exceptional Service Experiences on Every Call
You spend a great deal of time and money to market your business and generate leads. But how can you be certain that every single appointment is being maximized to its full potential? Certainly, you spend time training and talking with your team about the best way to execute a service call, but are you sure that you’re mentioning every fine detail? Sometimes it’s just an extra word or additional comment that could turn an average repair ticket into a sold replacement! During this session you discovered how you can ensure that your team is delivering exceptional service experiences on every call! The information shared in this session can help you gain happier clients, more club memberships sold, and bigger revenues!
Cash-Flow Generator
The life’s blood of every business is cash. You can never have enough of it, and with plenty of it, you can control how fast you want to grow your business or how big your bank account will appear on your statement sheet. During this session, your AirTime team introduced a new way for you to help enhance your cash flow and revenue—with limited effort! This is a new division of your business that you may have never considered—or might have been concerned to try—but you saw just how much it can benefit your cash flow and take your company to another level!
Round Tables
One of the greatest aspects of belonging to AirTime is the multitude of success-oriented, motivated members in the organization. You all bring so many different talents and experiences. One of the best ways to leverage the group’s knowledge is for everyone to interact at one time. But how? Back by popular demand, your AirTime team facilitated round tables. You and your fellow members discussed some of the most pressing topics in the trade today.
Strategies to Training Successfully Every Day
You’ve heard it over and over again from AirTime. The key ingredient to having a wildly successful team is to train, train, and train some more. You’re likely spending a day or two every week doing just that, but are you maximizing each training opportunity? Could your sessions be enhanced, even just a bit more, to further amplify your sales while also increasing customer satisfaction and helping your employees make more money? Your AirTime team wants to help you do just that! During this session you received several tools to help you improve your training plan and create a more successful company!
Success After the Sale
You’ve done it! A new customer has responded to your advertising, your call-taker booked the appointment, your dispatcher sent the right tech to the job, your tech sold a replacement system, and your install team just finished putting that new system in. The customer is thrilled! But now what? So many companies lose contact with their happy customers—a tremendous amount of opportunity is wasted, even if you’ve just sold those people a new system! During this session, you discovered the keys to success after the sale! Not only will you learn new ways to help lock your happy customer to you for life, those happy customers could make it their mission to tell every friend, neighbor, and family member just how wonderful you are!
The Future of Home Warranties & How They’ll Impact Your Business
The desire for home warranties by consumers continues to increase each year. Many contractors have seen the impact in their businesses already. For a long time, home warranties have been considered a “bad word” amongst those associated with AirTime. In this session, you were introduced to a new type of thinking regarding home warranties. If used carefully and properly, warranties can be a tool to bolster your club-membership numbers while creating future customers for years to come.
Guest Speaker: Sam Glenn
At one time Sam Glenn was negative, broke, depressed, homeless, and working odd jobs as a nighttime janitor and newspaper delivery guy. Sam’s attitude was in the dumps…until a dear friend gave him what he calls a, “Kick in the Attitude.” Sam accidently knocked over legendary business speaker, Zig Ziglar, at a buffet. The conversation that followed had a profound and positive impact on Sam’s attitude and was exactly what he needed to get up and make his dreams possible.
For the past 15 years Sam has been the “go-to guy” for hundreds of organizations that value positive people engaged in positive action. Sam’s speeches offer a mix of humor, art, and life lessons—after listening to him, people walk away feeling reenergized and ready to engage more fully in everything they do.
Often times, at speaking engagements, most people mistake Sam for an on-site maintenance employee because of how he dresses. Audiences are pleasantly surprised when Sam takes the stage and then they realize who he really is. Sam sports an attitude-maintenance shirt as a symbol of where he came from and to represent his personal story. The difference between Sam’s past and present? Now Sam practices attitude maintenance—and the membership loved every minute of his presentation!
The One Thing You Should Do Right Now!
What should you do right now? There was a lot more offered at your Expo. So, please, take a moment and watch some of the videos soon and acclimate yourself with the new strategies that we’ve shared to help you become even more successful.
Then, your next step should be to register for the upcoming Expo being held in Dallas, March 12-14! There really is no substitute for being at Expo and sharing stories and strategies with your fellow members! If at all possible, you should do your best to attend! Expos can make a world of difference for your company!
We look forward to seeing you then!
Sincerely,
Your AirTime Team