It’s officially summertime. It’s time for HVAC technicians to wriggle through humid crawlspaces with snakes and rats. It’s time for electricians to feed wire through a 120-degree attic for a ceiling fan. It’s time for a plumbing technician to dig up and replace a busted sewer line in the blazing sun. It’s time for a roofing crew to spend a …
Summer is here, and for many in the service business, it’s considered harvest time… When your hard work pays off and you reap some serious revenue. But there’s danger to this line of thinking. Hello there friends, this is David Boyle again, your Client Success Manager for ESI and AirTime. When talking about farmers, their job is very linear: He …
Have you ever done anything stupid, something that you know puts you at increased risk of injury? When you realize how stupid you were, whether you got hurt or not, do you ask yourself, “Why did I do that?” For your own future preservation, this should be a very important question for you to answer yourself. Consider the fact that …
It’s about 10 pm on Saturday night, and we have the ability to look at three different business owners. On this particular Saturday night, each of these business owners have customers who are looking for their services…NOW. Let’s see how each handles the situation… Scene 1: The Small Business Owner We look through the window and there’s our small-business owners, …
Members are constantly asking, “How do I motivate my team?” Sometimes motivation is about going the extra mile, but sometimes it is about just achieving a predetermined expectation. This blog is about incorporating five simple keys of success that will motivate your team. Have a Game Plan In The Nine Master Keys of Management, Lester R. Bittel stated that, “Good …
What is Ergonomics? Ergonomics is the science of matching tools and tasks to the work environment. In other words, ergonomics tries to make your job fit you, rather than making you fit your job. The purpose of ergonomics is to reduce or eliminate injuries and illnesses that can result from stress on muscles, nerves, and joints. These types of injuries have been common …
You’ve worked hard on your business’s Facebook page and customers regularly leave comments awaiting your reply. But you can’t always respond immediately to every comment. What can you do? Soon, it seems, you will be able to use a new feature being tested—“Facebook Saved Replies.” These are designed to enable you and your Page administrators (employees who are given the …
Have you ever wondered what you can do to prevent accidents? Maybe, like many people, you believe accidents are bound to happen and there’s not much you can do about them. Or, you may think that they only happen to the other person. Well, the truth is that accidents do happen to everyone and often can be prevented.\ Something to …
Spend a Few Minutes Personalizing, Printing & Mailing It & You’ll See a Huge Return on a Small Investment! One of your biggest concerns is losing hard-earned customers to another company! To ensure that doesn’t happen, you want to do everything possible to stay engaged with them and remind them why they chose you as their contractor. Newsletters are an …
[no video this week] The Little Things for Your Customers It’s important that you stress to your technicians and salespeople not to rush while in the home. Forget everything else except the call you’re on—and do the very best job you can for that one customer. Everything you do from smiling big when you greet your customers to saying ‘thank …
