In the first sequence of Meeting or Exceeding Customer Expectations, we talked mostly about what the office does to impact the customer’s impression of our company. In the field is where the rubber really meets the road. So…. Do your trucks look like Fred Sanford’s truck? Paint peeling, rust, dents, haven’t been washed in forever, papers covering the dash, the …
Safety Spotlight: Off-the-Job Safety!
You do all you can to protect your people while on the job. But off-the-job safety is up to them. It’s important you remind them that their safety off the job is just as important! It’s not easy to replace good employees—even temporarily. So, when someone gets hurt, everyone suffers. And besides, everyone hates to see anyone injured on the …
6 Actions You Can Take to Create a More Effective Management Team & Successful Business!
Leadership, whether good or bad, has a trickle-down effect. How you treat the managers you hire has a direct effect not only on the performance of those managers, but also on the results produced by the employees those managers are trying to nurture. Handle your managers the right way and they’ll be more effective in their roles, and so will …
Coach’s Corner: Meeting/Exceeding Customer Expectations Pt.1
When a customer goes to a business, they expect certain things: Good parking, a clean entrance, staff to greet them as they enter, knowledgeable employees about the products they sell. But, we aren’t in the same circumstances are we? It is almost rare that a customer comes to our office. What does the customer expect from us when we are …
Your AirTime500 Member Website Has A New Web Address
Starting today, the URL to your members only website has changed. You can access the member’s site directly by visiting http://members.AirTime500.com. You can also still access the members portal by visiting http://AirTime500.com and clicking the member’s login button in the top-right corner of the site. Please be sure to update your bookmarks and favorites to reflect the new address. Your …
Safety Spotlight: Was It an Accident or an Error?
What is an accident? Briefly, it is a sudden and unforeseen event. Given that definition, can we say that the Apollo fire that killed three astronauts on the launch pad and the Challenger disaster were accidents? The first Apollo fatalities were due to a fire that occurred when the spacecraft cabin was charged with pure oxygen during a test. Unfortunately, …
10 Tips for Succeeding in a Small Business
It’s no secret that you don’t become successful in business by doing the same thing the others guys are doing. Being able to take calculated risks is all part of the fun of being a small business owner—and understanding how to differentiate your business from the rest is a special skill most entrepreneurs spend their careers honing. Here are 10 …
Coach’s Corner: What’s Your Daily Special?
Is there a diner, or local family restaurant in your town or neighborhood that you frequent? When you walk in the door, they typically have a chalk board with the daily specials listed. Sometimes it is a new dish the cook (or chef in fancier places) is trying out. If it is received well they will determine if it should …
SPRING NEWSLETTER AVAILABLE!
Your SGI Team Has Your Spring 2015 Newsletter Available for You NOW! Spend a Few Minutes Personalizing, Printing & Mailing It:You’ll See a Huge Return on a Small Investment! One of your biggest concerns is losing hard-earned customers to another company! To help ensure that doesn’t happen, you want to do everything possible to stay engaged with them and remind them …