Most of us have the necessary skills and knowledge to do our jobs well, and most of us don’t want to hurt ourselves or anyone else. Why then do we take shortcuts, setting ourselves—and others—up for injury? The following is a list of things we often do, even though we know we shouldn’t! You can’t fool safety devices—but we remove …
This week we are going to give you some real-world practical advice on two types of calls that you will or have already have experienced. We have all faced these calls, and while they are frustrating, there is a response that your team can practice so when the “tire-kicker” calls, you will have the appropriate answer. Let’s start with our favorite, “I just want a ballpark …
There is an old story that goes something like this. A man calls a plumber to his home to solve a problem with one of his pipes. The plumber looks around and listens for about 10 minutes, and then he grabs a pipe wrench and hits a pipe three or four times in the same place. The problem is quickly …
Cumulative Trauma Disorders (CTDs) are strains that may result from long-term repetitive motion or from continually working in an awkward position. Strains commonly occur in the wrists, arms, shoulders, or back affecting the body’s joints and surrounding muscles and tendons. CTDs are said to be today’s fastest-growing occupational problem, affecting all types of employees, from computer operators to construction workers. …
Every member on your team needs to communicate with each client what they want to know. The challenge we face is that clients usually do not ask the following questions: What are you recommending? Why should I buy it? Why should I buy it from you? How can I pay for it? When should I buy it? If you …
WATCH YOUR STEP! DON’T SLIP & FALL! Slips and falls are one of the most frequent causes of accidents, both on and off the job. Each year in the United States more than 300,000 people suffer disabling injuries from falls. Slips and falls can be fatal as well; they rank second only to automobile accidents, causing nearly 12,000 deaths a …
Jimmy Hiller Invites You to His Nashville, TN, Office on April 23rd for the Next “SGI REGIONAL TOUR,” Where He’ll Share How You Can: Constantly Find Passionate, Hard-Working People Eager to Work for You! Quickly & Efficiently Train Them to Become Consistent, Top Performers! Build a Culture That Will Serve as the Foundation for Explosive Growth! You’re always seeking a …
Your shop is open. You have technicians. You have trucks. You’ve spent money on advertising. Will that get the tech to the house? NO! All these things will contribute to the one thing that will get your tech to the house, and that one thing is the phone ringing. By the way, do you know what it takes to make …
This week brings April 1st and many of you will be taking this opportunity to play a few pranks on your friends and family. This is also a great day to remind you about the top tricks cyber criminals regularly try to play on all of us. Unlike the harmless April fool’s joke, the repercussions of cyber scams can be pretty …
Hazard Awareness: The Little Things Count Most of us have probably heard the old saying, “It’s the little things that count.” There are many small things that influence our lives, and ignoring them can sometimes have serious consequences—particularly when it comes to safety. We have all been trained to watch out for the big hazards that could harm us, but …
