Filler-up! When you hear this request at a service station, you can be pretty sure the job will be done safely. Service station operations and equipment are designed with safety in mind. But what happens if you fill up a portable generator on the job? And are you doing everything safely when refilling service vehicles? RULES TO REMEMBER Never smoke …
Break Sales & Profit Records in 2015 by Offering Lucrative Incentive Programs!
How do you motivate your team members beyond the pay system you use? It’s a question many members ask. Everyone has different ways of motivating, and that is because everyone has a different way of being motivated. Everyone is different. With that in mind, the first thing you should do is determine what motivates the members of your team. Some …
Coach’s Corner: Pictures are worth a 1000 words
In the good ole days, marketers would create presentations of smoke and mirrors to make their sales. “Pay no attention to the man behind the curtain.” But you sure can’t do that now. Customers now know how to research and get a three dimensional image of that curtain in one click of a button. That’s right. There’s no hiding anything. …
Win a Free Night’s Stay at Expo & Deadlines for SGI Awards Announced!
Your spring Expo is fast approaching! It will be in Atlanta, Georgia, March 4 to 6 at the luxurious Hyatt Regency Atlanta nestled downtown for much to see and do! Go to www.registerforsuccess.com now to register if you haven’t already done so! At your spring Expo, we will be honoring many of the top-performing sales professionals, technicians, and CCRs throughout SGI. But we …
Safety Spotlight: Are Your Techs Properly Dressed?
Wearing the proper clothing and personal protective equipment in the working environment is critical. Appropriate clothing is your first and often only line of defense against many safety and health hazards. Proper clothing is key. Simple as it may sound, you must dress for the occasion. Wearing stylish clothing can create a bigger hazard or may not provide protection from …
Your Next Management Enrichment Coaching Session Is TOMORROW!
The online Management Enrichment Coaching series offered by SGI continues TOMORROW, Thursday, January 22, 11 am EST! The topic: Knowledge Seekers! As the owner and leader of your company, one of your biggest responsibilities is to provide training for your people. You’re providing information and guidance so that they can further develop their skills, hone their abilities, and ultimately become …
Coach’s Corner: Basic Steps to Communication
Communication is the process by which we exchange information between individuals or groups of people. It’s a process where we try—as clearly and accurately as we can—to convey our thoughts, intentions, and objectives. In our business, we’re communicating with people all day, every day – talking with fellow employees, customers, vendors, and so on. So, it’s necessary to continually work …
Safety Spotlight: Screwdriver Safety!
The screw driver is intended for one purpose only:-to loosen and tighten screws. It’s not only important to know what a screw- driver is used for, but how to take care of it and use it properly. The following suggestions will enable you to make the best use of this tool. PROPER CARE OF SCREWDRIVERS Repair screwdrivers that are badly …
Coach’s Corner: FIX THE CUSTOMER FIRST!
It doesn’t matter what trade is on the sign out front, we are in the customer service business. Satisfied customers are our key to success. When your company is small, you may know your customers on a first name basis. You become “their guy” for all types of repairs. As you get larger, not so much… So you have to …
Safety Spotlight: The Importance of Knowing Basic First Aid
WHAT WOULD YOU DO if a co-worked or employee called and said someone was injured? Have you taken first aid training so you would KNOW what to do? The contractor industry is a leader in accidents and the injury rates continue to be high, so knowing basic first aid is a must. The following is a list of helpful hints …