You’re always looking for ways to enhance your company, and your SGI client success managers want to do whatever they can to help you in that mission! That’s why, starting in December, you will have an opportunity to watch a helpful video from an SGI CSM every week! It’s called, the Coach’s Corner! In Coach’s Corner, you’ll receive fresh new …
The online Management Enrichment Coaching series offered by SGI continues TOMORROW, Thursday, November 20, at 11 am EST—the topic is a very relevant one, as we approach a new year: Budgets! Budgets allow companies to have a financial roadmap for business operations. Without this roadmap, you can get lost, which will impact your profit potential. During this session, we will …
Key Performance Indicators (KPIs) help companies and organizations understand how well they are performing in relation to their strategic plans and objectives. In other words, a KPI can give you important performance information that enables you to understand whether your company is on track or not. You must measure what matters most KPIs allow us to take a small number …
Being profitable in any business never depends on simply one revenue source, division, or process. Organizations need strengths to be balanced throughout for sustained growth and profitability. But one practice at the center, the heartbeat of profitability if you will, is being able to sell your wares at a money-making rate. There are two variables that go into this: Obviously, …
Unlike a Western gunfight “shootout” at the corral on television, serious accidents can cause real anguish and suffering so real and vivid that persons involved or nearby bystanders rarely forget. An accident without injury, though, is more like the bloodless, painless fakery of television “violence”—perhaps without real purpose in the drama, and therefore easy to forget. In real life there …
Letting go is never easy. Whether you are giving the car keys to your teenage child for the first time or allowing your new dispatcher to develop the service schedule, stepping aside and allowing someone else to be responsible comes with obstacles, even when you know it’s going to be beneficial. So, what’s preventing you from letting go? Owners and …
Too many people do so, both at home and at work. Household jobs usually are light, so you sometimes can get away with using tools improperly or substituting one tool for another. Our work, however, makes rugged demands on tools. If we misuse a tool, or use one that’s wrong for the job or in poor condition, it can result …
5 Steps to Pushing Past That Seemingly Impenetrable Ceiling in Your Business That’s Limiting Your Growth! Every business goes through ups and downs and growing pains along the way, but even a successful business that’s growing at a brisk pace will come against a mighty force at some point in its history. This powerful force has slowed the progress of …
I had an interesting conversation with a member last week about technician performance. We reviewed things that are necessary to ensure we’re always looking out for customers’ best interest. One of the most important things, in my opinion, is for the technician to write everything down they see right and wrong with the system by using the System Performance Report …
I recently received and article from an SGI Member that made me think. This person was recently at an upscale restaurant in Dallas, waiting for a friend to join them for lunch. As they waited, they noticed the attention to detail throughout the entire restaurant. In five minutes of observation, it was clear the manager expected perfection. However, what caught …
