No matter what you call them—call-backs, warranties, or disruptions—these calls from potentially upset homeowners can actually be an opportunity. That’s a shift from the thinking of most contractors. Normally, a call-back is met with a response along the lines of, “Now, I have to take care of this, and what’s it going to cost?” Needless to say, most companies don’t …
I am not sure if you are aware of this or not, but did you know that any time you make changes in management you normally will affect every division of a company? When you make the changes, it is critical for every employee to understand the aftermath of these changes and how to go about their daily business. If …
All summer long your ESI team has been offering “Summer School”—free, online training to help you maximize your success in these warmer months! (This training is exclusively for ESI members!) Your next session is: “SAFETY MEETINGS”! It will be offered next week! Yes, you can participate in this training on Wednesday, August 27, 11 am EDT! ESI member and owner …
Wearing the Right Shoes for the Right Job! Having the right footwear for the job is critical to your safety and prevention of injuries. Think of yourself as an athlete who needs specialty footwear for your sport. Your tennis shoes may be comfortable, make you run faster, and jump higher—but they may not be appropriate for your work environment. Would …
The online Management Enrichment Coaching series offered by SGI continues TOMORROW, Thursday, August 21, 11 am EDT! The topic: Getting to Know Your Balance Sheet! Your balance sheet is often described as the “snapshot of a company’s financial condition.” It’s the only statement that applies to a single point in time of a business’ calendar year. It consists of your …
I have found that there are two types of Comfort Advisors; The “Go Getters” and the “Wait and See-ers”. Which one do you think is more successful? I have been studying the habits of the “Go Getters” for years and have made a list of some common traits. The “Go-Getters”: Revisit unsold quotes. Do you know if the homeowner bought …
Your Fall SGI Expo in beautiful Palm Springs, California, is almost here! It begins Wednesday, October 1st and runs through Friday, October 3rd! It’s only weeks away! To register for your Expo, go to www.registerforsuccess.com! Keep in mind, the SGI rate at the JW Marriott Desert Springs Resort is $169 per night and includes the resort fee. Our rate is …
Electrical hazards can be found in all industries. Avoiding electrical shocks both at home and at work requires awareness of the hazards and a respect for this “Silent Killer.” The human body has a low resistance to electricity—making it a good conductor, like most metals. Unlike metals however, the human body does not respond well when electricity passes through it. Physical results …
The online Management Enrichment Coaching series offered by SGI continues Thursday, August 21, 11 am EDT! The topic: Getting to Know Your Balance Sheet! Your balance sheet is often described as the “snap shot of a company’s financial condition.” It’s the only statement that applies to a single point in time of a business’ calendar year. It consists of your …
The average organization loses 15–35% of its customers each year, primarily due to poor service. Do you know if your company is in danger of losing a third of your customers this year? There’s only one way to find out before it’s too late. Ask them. There are raving-happy fans and there are those that are raving mad. Naturally, you …
