Your Boca Raton Expo just came to a conclusion, and it was an incredible week full of new information and insight to help you build even greater success in your business. Fortunately, you can catch up on most of the action in the coming weeks on your organizational website! Videos will be posted shortly!
While watching the sessions will certainly be helpful, nothing can replace the experience Expo provides. That’s why we urge you to make plans to join us at your next Expo in Dallas, Texas, March 12-14! Expos are something that are best experienced—not watched. Being in those meeting rooms and around other members is the best and fastest way to become successful. Here’s a brief synopsis of each session to help guide your viewing decisions:
Unlocking the Full Potential of a Home Plumbing Inspection
Your plumbers arrive on time, look professional, and are eager to help homeowners. They communicate well, expertly perform their craft, and leave the homeowner satisfied. But if that’s all they’re doing, they’re skipping a very important part of their job: They aren’t performing complete Home Plumbing Inspections. Maybe this is something your plumbers struggle to do on every call? Maybe they quickly buzz through the inspection without much thought? Or maybe they feel like they’re performing solid inspections, but they’re missing huge opportunities. Properly performing Home Plumbing Inspections is critical to delivering exceptional customer service, but it’s also a tool to ensure you’re maximizing your revenue potential! In this session, you heard strategies and received tools that will open your plumbers’ eyes and get them to perform the perfect Home Plumbing Inspection on every call!
Getting the Absolute Most Out of Your Training Calendar
You’ve heard it over and over again from PSI. The key ingredient to having a wildly successful team is to train, train, and train some more. You’re likely spending a day or two every week doing just that, but are you maximizing each training opportunity? Could your sessions be enhanced, even just a bit more, to further amplify your sales while also increasing customer satisfaction and helping your employees make more money? Your PSI team wants to help you do just that! During this session you received several tools to help you improve your training plan and create a more successful company!
Turning Water into Gold
Concerns among the public about healthy drinking water are more prevalent than ever. For years the bottled-water industry thrived off of this fear—and their sales skyrocketed. Over time, consumers became more concerned about the environment and they began to question throwing away thousands of plastic bottles each year. The desire for in-home water filtration is greater now than ever. Your BuyMax® and PSI team had some exciting news to share with you that may increase your in-home, water-filtration revenue while decreasing its costs!
Round Tables
One of the greatest aspects of belonging to PSI is the multitude of success-oriented, motivated members in the organization. You all bring so many different talents and experiences. One of the best ways to leverage the group’s knowledge is for everyone to interact at one time. But how? Back by popular demand, your PSI team facilitated round tables. You and your fellow members discussed some of the most pressing topics in the trade today.
New Money in Maintenance!
Your plumbers spend much of their day educating people about the benefits of maintaining their plumbing system. When homeowners invest in a membership program like a Diamond Club™, it ensures that your team will monitor their home and eliminate plumbing concerns before they lead to expensive and destructive problems. Everyone wins: you and the homeowner. Well, there’s another type of maintenance that exists—and it’s incredibly lucrative! It helps to ensure big monthly tickets while not requiring a great deal of work! Got your attention? Good! You learned all about this essentially untapped market in this session!
Where Did All the Cash Go?
You value many things in your business: Your customers and your employees are among the two biggest! However, without this one important component, you wouldn’t be in business! We’re talking about CASH! You can never have enough of it, and with plenty of it, you can control how fast you want to grow your business or how big your bank account will appear on your statement sheet. During this session your PSI team will dive into the topic of cash flow. Where is your cash going? Where is it tied up? How can you free up more cash flow so that it works better for you? To have a top-operating business this is a critical topic that you must master—this is a session that you greatly benefited from!
The Future of Home Warranties & How They’ll Impact Your Business
The desire for home warranties by consumers continues to increase each year. Many contractors have seen the impact in their businesses already. For a long time, home warranties have been considered a “bad word” amongst those associated with PSI. In this session, you will be introduced to a new type of thinking regarding home warranties. If used carefully and properly, warranties can be a tool to bolster your club-membership numbers while creating future customers for years to come. This was a thought-provoking presentation that will challenge some preconceived notions!
Guest Speaker: Sam Glenn
At one time Sam Glenn was negative, broke, depressed, homeless, and working odd jobs as a nighttime janitor and newspaper delivery guy. Sam’s attitude was in the dumps…until a dear friend gave him what he calls a, “Kick in the Attitude.” Sam accidently knocked over legendary business speaker, Zig Ziglar, at a buffet. The conversation that followed had a profound and positive impact on Sam’s attitude and was exactly what he needed to get up and make his dreams possible.
For the past 15 years Sam has been the “go-to guy” for hundreds of organizations that value positive people engaged in positive action. Sam’s speeches offer a mix of humor, art, and life lessons—after listening to him, people walk away feeling reenergized and ready to engage more fully in everything they do.
Often times, at speaking engagements, most people mistake Sam for an on-site maintenance employee because of how he dresses. Audiences are pleasantly surprised when Sam takes the stage and then they realize who he really is. Sam sports an attitude-maintenance shirt as a symbol of where he came from and to represent his personal story. The difference between Sam’s past and present? Now Sam practices attitude maintenance—and the membership loved every minute of his presentation!
The One Thing You Should Do Right Now!
What should you do right now? There was a lot more offered at your Expo. So, please, take a moment and watch some of the videos soon and acclimate yourself with the new strategies that we’ve shared to help you become even more successful.
Then, your next step should be to register for the upcoming Expo being held in Dallas, March 12-14! There really is no substitute for being at Expo and sharing stories and strategies with your fellow members! If at all possible, you should do your best to attend! Expos can make a world of difference for your company!
We look forward to seeing you then!
Sincerely,
Your PSI Team