It’s not uncommon when one of the Client Success Managers hears over the phone from one of your fellow members: “You always keep talking about methods of delivering consistent results; how do I create them in my company?” After doing a little research on their company and doing some probing, the CSMs often find out that the member isn’t participating on the Scoreboard. In fact, they don’t even have a Scoreboard in their office! The typical answer we get when we ask why not is, “I was too busy, or I don’t bring in my staff daily.”
You will never improve your results if you don’t hold yourself accountable and measure your team’s results daily. The MLB playoffs and college- and pro-football seasons are in full force right now. Can you imagine a game without an official score? Why play the game? You really aren’t playing seriously without a score. A Scoreboard is the best tool you have to deliver consistent results every month. Used properly, the Scoreboard guarantees you are keeping track. To submit monthly Scoreboards, one has to track daily.
The Scoreboard is your potential crystal ball. You can read the score and predict the future. Once a month is complete, it can’t be changed, but understanding where you are right now can help you for the balance of the month. Keeping track of your numbers today is not optional—it is necessary!
If you’re not using, at the very least, a Scoreboard in your office, why? Are you afraid your technicians’ feelings will be hurt? Are they not keeping track already of how everyone else is doing? Do they not appreciate a little competition? A Scoreboard demands and delivers consistency…if not excellence.
If you are doing other types of work, you can introduce scoreboards for anything you want to measure and improve. Here are just a few Scoreboard advantages.
- Its easy to start
- You need to be smart in business today, keeping score helps
- Unique motivating and recruiting tool
- Techs look for it
- Creates positive competition
- Everybody loves a contest
- Helps you understand where you are compared to your goals
- Monthly recognition from SGI
- Helps your team deliver consistent results that you don’t have to create
- It’s free and IT WORKS!
Buy the necessary materials to create your own Scoreboard. Then, start posting those numbers daily.
Just as importantly, start reporting those numbers on your SGI affinity Web site on the SGI Scoreboard!!! So many members do NOT, and it’s a shame! Submitting your Scoreboard numbers to us is the best way for you to push your TOP performers! They see that there are other people doing better—and that should push them to achieve more!
Bottom line: Competition will lead to solid, consistent results in your business! Use a Scoreboard. Keep it current. Then, logon to your affinity Web site between the 1st and the 10th of each month to report your team Scoreboard numbers so you can build even more competition in your company. (The SGI affinity Scoreboards automatically close at 11:59 pm Eastern on the 10th of each month—even if the 10th is Sunday or Saturday or a holiday.)
Click here to see scoreboard rules for AirTime
Click here to see scoreboard rules for ESI